FAQ
1. What are the
advantages of purchasing a website template?
The major advantage is price: You get a high quality design for
just $20-$70. You don't have to hire a web designer or web design studio.
Second advantage is time frame: It usually takes 5-15 days for a good designer
to produce a web page of such quality.
2. Do you provide any
scripts with your templates or could you do some custom programming?
Our templates do not include any additional scripts. Newsletter subscriptions,
search fields, forums, image galleries (in HTML versions of Flash products) are
inactive. Basic scripts can be easily added at www.TemplateTuning.com
If you are not sure that the element you're interested
in is active please contact our Support Chat for clarification.
3. What do I receive
when I order a template from MonsterTemplate.com?
After you complete the payment via our secure form you will receive
a confirmation email with link(s) to download .zip(s). The .zip file(s) contain
the following: PSD file(s), HTML file(s), fonts and advanced clipart library.
You will need unzipping software to open the .zip archive. Windows users may
visit www.HotScripts.com
or www.WinZip.com. Mac
users may visit www.StuffIt.com.
4. What is MonsterTemplate clipart library?
It is a selection of elements that may be helpful during creation
of websites using our templates.
Elements included (quantity is approximate):
·
Arrows: 25 items
·
Bullets: 10 items
·
Buttons: 15 items
·
Icons: 15 items
·
Logos: 25 items
·
Windows
for content (ie. News box. etc.): 3 items
·
Other
elements: 100 items
All these elements are provided in Photoshop .psd
files in external layers. This makes it easier to insert clipart library images
into your designs based on MonsterTemplate website
templates.
5. In what formats are
your templates available?
Website templates are available in Photoshop and HTML formats.
Fonts are included with Photoshop file. In most templates HTML is compatible
with Adobe® GoLive®, Macromedia Dreamweaver® and
Microsoft Frontpage®.
6. What am I allowed and
not allowed to do with the templates?
You may:
·
Build
a website using the template in any way you like.
You may not:
·
Resell
or redistribute templates (like we do).
·
Claim
intellectual or exclusive ownership to any of our products, modified or
unmodified. All products are property of content providing companies and
individuals.
·
Make
more than one project using the same template (you have to purchase the same
template once more in order to make another project with the same design)
7. What is the
difference between unique and non-unique purchase?
·
Non-unique
purchase: Non-exclusive purchase
means that other people can buy the template you have chosen some time later.
·
Unique
purchase: Exclusive purchase
guarantees that you are the last person to buy this template. After an
exclusive purchase occurs the template is being permanently removed from the
sales directory and will never be available to other customers again. Only you
and people who bought the template before you will own it.
8. If I buy a template
at the exclusive price does this allow me to resell that template unlimited
times?
No. Please see our Terms and Conditions to find
out more about usage rights.
9. Is it reasonable to
make unique purchase of template that was already purchased before?
Yes. Because there is very small chance that you will find the
same design on the net. There are more than 3,000,000,000 webpages online now
according to statistics on www.google.com.
10. Is the license a
one-time fee payment?
Yes, the payment for your template is a one-time fee without any
additional charges. After purchasing you may use the template as many times as
you need for one website.
11. Is it possible to
buy the particular image from the template?
No. According to our Terms and Conditions we
never sell the images separately from templates (as well as the templates separately
from the images).
12. Is
it possible for me to pay one price and have access to all downloads for a
certain amount of time?
Sorry, we do not provide membership based services. Learn why
13. I would like to make
payment by company check. Is that possible?
Please use MoneyBookers payment option. They accept payments by
check
14. Is there any return
policy?
Since MonsterTemplate.com is offering non-tangible irrevocable
goods we do not issue refunds after the product is shipped, which you are
responsible for understanding upon purchasing any article at our site. Please
make sure that you've carefully read 'sources available' section. We only make
exceptions with this rule when the product appears to be not-as-described on a
case by case basis in agreement of the parties concerned. The deadline for any
refund claim is one week after the delivery date.
15. I ordered a template
but haven't received the download information.
In this case please contact our Billing Department via support chat by
phone or e-mail.
16. I was billed twice -
I received 2 email from merchant
Make sure that these charges have different order IDs. If it is
so, contact our billing
department.
17. Is it possible to
reactivate my download link if it was deactivated after 3 days?
Yes. Please contact our billing department
and they will reactivate your link.
18. I would like to
purchase a template, but it is not available on the site anymore.
The template has been sold out for exclusive price. Look for
similar templates in our collection!
19. How can I modify a
template to suit my particular website?
Please visit our Online
Help Center to obtain detailed instructions on editing.
20. Are your templates
Microsoft FrontPage compatible?
Most of templates come with HTML that is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage. Please check the 'sources available' field in
the template preview window.
NOTE: We do not provide Macromedia Dreamweaver .DWT files, Adobe GoLive .SITE files and Frontpage
Extensions
21. What is Adobe
Photoshop?
Adobe Photoshop is the world's most popular graphics editing
package. You can find more info about Photoshop and download a free trial
version at Adobe website.
22. What software do you
recommend for making HTML?
We think that Macromedia Dreamweaver is the best.
23. How can I modify
flash portion of the template?
You need to use Macromedia FlashTM to
edit animated part of the template. Please visit the site of the developer:
http://www.macromedia.com/software/
24. When I try to open
the flash fla file, I get an
error Unexpected file format.
This means that .fla file is
incompatible with your Flash version. Please install Flash MX2004 or Flash 8
(check the software requirements to the template) to edit this file.
25. Can I edit flash
template in Swish?
No. Our flash templates can be edited in Macromedia Flash only.
26. Can I change the
pictures on the flash animated website and put my own pictures instead?
Yes, you can.
27. What is the best
place to find photos/images for modification of my template?
We recommend you to purchase images from www.gettyimages.com.
28. I was wondering if
you could give me the contact info for a particular designer?
Sorry, our corporate policy prohibits direct contacts with
contractually obliged designers.
29. Is it possible to
use your templates to develop websites for my customers?
Yes. It is perfect for designers who want to offer their customers
a high-quality design and also save time and money. Mind that when you purchase
the template with oridnary or exclusive licence you're entitled to create only one project (one
domain name).
30. Can I put low
resolution thumbnails of templates on my website for my clients to choose
designs?
Yes, of course.
31. Are the bonuses
included with the package?
You only get a clipart library and fonts collection together with
the package. All other bonuses are given in form of memberships. You need to
browse the collections to download the items.
32. Will MonsterTemplate help me to edit my template?
MonsterTemplate offers you a variety of sources to help you
with your template. Use our comprehensive Online Help Center to get the
basic knowledge about your template. MonsterTemplate Web Design Library provides
diverse, informed learning experiences and will help you with your template
stuff. Our Knowledgebase
contains customers questions and most frequent
problems. Anyway, you can always use MonsterTemplate
24/7 phone support, try our Ticket
System or Live
Support Chat to get qualified assistance from our support representatives.
33. Will MonsterTemplate help me to install my template?
Some of our products like osCommerce
templates, Zen Cart templates, &c. require installation to operate.
Installation services are not included in the package price. MonsterTemplate though offers you a variety of sources to
help you with installation of your template including installation
instructions, some articles with our Online
Help Center. Our Knowledgebase contains customers
questions and most frequent problems. Anyway, you can always refer to our
partners from TemplateTuning.com to
install your template for you for a small fee.
34. Do you provide
Macromedia Dreamweaver .DWT files, Adobe GoLive .SITE
files and Frontpage Extensions?
No. We provide you only plain HTML files.
35. Are your templates
compatible with any CMS?
We do not guarantee compatibility with any CMS. The only exception
is PHP-Nuke Themes. They are 100% compatible with PHP-Nuke.
36. Is it possible that
Monster Template will contact my client which website I made from Monster Template's website template?
Yes, our legal department checks licenses regularly. In case we
won't find designer's contact information on the site which was made from the
template of ours we will contact the owner of the site directly.
For
more Q&A visit our new Knowledgebase.